FAQ

How can I track my order?
Once your order has been shipped, you will receive a tracking number to monitor its progress.

How long will it take to receive my order?
We aim to process and ship all orders within 2–3 business days. After shipping, your order usually arrives in less than a week.

Do you ship internationally?
Currently, we only ship within the Canada.

Do you offer bulk order discounts?
Absolutely! We love bulk orders. If you’re looking to purchase a large quantity of personalized photo magnets—for business promotion or gift shop inventory—please email us at snapicmemory@gmail.com to learn more about pricing and options.

What is your return policy?
We stand by the quality of our products. If you receive a defective item or there’s an issue with your order, please contact us within 14 days of receiving it. We’ll work with you to resolve the problem and ensure you’re taken care of.

How can I contact customer support?
You can reach our customer support team via the contact form on our website or by emailing us directly. We aim to respond within 24–48 hours to provide the help you need promptly.